For any questions or advice please call
Sales: (800) 473-0941
Customer Care: (877) 522-4854

Frequently Asked Questions

Product specific:

Is the MICRO Pedi and MICRO Pedi MAN suitable for use by everyone?

No, the MICRO Pedi and MICRO Pedi MAN are not suitable for children, those with diabetes or poor blood circulation. They are also not to be used on areas that are red, irritated, inflamed or infected.

Why is someone who has diabetes excluded from using the product?

Some diabetics are at extreme risk of getting an infection due to the lack of feeling in their feet (neuropathy) and their inability to heal normally.

Why is someone with poor blood circulation excluded from using the product?

Poor circulation means that there’s less feeling (not as aware if their skin gets cut) and the skin becomes thinner therefore more at risk of nicks etc. This is something that older people should be aware of.

Is it possible to take too much skin off the soles of the feet by using the MICRO Pedi or MICRO Pedi MAN?

No, the MICRO Pedi and MICRO Pedi MAN are designed to only buff away dry and hard skin. Once this skin is removed, although the roller will continue to spin, the user will no longer notice any further skin coming off the foot.

What is the difference between the three types of replacement rollers?

There are three different grades and roller colours. The pink, coarse roller is the least coarse and is designed for softer feet or for finishing the feet, for that extra smooth effect. The next grade is the blue, extra coarse roller for targeting tough and stubborn skin and the third grade is the super coarse roller which is a blue and golden colour designed specifically for men’s rougher skin. All three grades of replacement rollers can be used on any Emjoi MICRO Pedi unit.

You say that the super coarse (blue and golden colour) micro mineral rollers are designed specifically for men’s feet and in conjunction with the MICRO Pedi MAN. Is it possible to use these rollers if you are female and in conjunction with the MICRO Pedi?

Yes, the super coarse micro mineral rollers can be used with both the MICRO Pedi and MICRO Pedi MAN units and by males and females.

How do I clean the rollers?

Avoid using water or submerging the rollers in water. It is advisable to clean the rollers using the brush provided or any soft bristle brush.

How do I clean my MICRO Pedi/MICRO Pedi MAN unit?

The MICRO Pedi unit is water resistant and the head of the unit can therefore be rinsed under running water. The MICRO Pedi MAN unit is not water resistant and therefore should be cleaned using a dry cloth or with the brush provided. Remove the rollers before you clean your unit.

How many uses will I get from each roller?

This depends on how rough the skin on your feet is. Everyone is different, however a good indication would be between 8 and 10 uses per roller.

Can the manicure/pedicure kit be used on the hands and feet?

Yes, the manicure/pedicure kit has been designed for use on the nails of both your hands and feet.

In what order should I use the five components included with the manicure/pedicure kit?

Please refer to the instruction booklet you received with your product or the How it works page.

Does L2G Canada own the Emjoi brand?

No, L2G Canada is an exclusive distributor of the Emjoi product range. Soft Lines International Ltd own and manufacture the Emjoi range.

Where is the MICRO Pedi manufactured?

The MICRO Pedi is manufactured in Hong Kong.

Does the product conform to the EC Directive?

Yes, the product bears the CE marking indicating that the manufacturer declares that the product conforms to the essential requirements of the applicable EC directives.

Is the MICRO Pedi unit recyclable?

Yes, if and when the time comes, you may recycle the product or alternatively send it back to us. We are registered with WEE and are therefore legally obliged to. Our ref number is WEE/FH2757ZW.

 

Ordering:

What type of credit/debit cards do you accept?

Currently we accept Visa & Mastercard.

Can I pay by cheque or American Express?

Unfortunately, we do not accept payments by cheque, or American Express at this current time.

How much is shipping?

We offer flat rate shipping in Canada for $9.99.

How long will it take for my order to arrive?

Typically, shipments take 7-10 business days and will be delivered to you by Canada Post.

Where is my order?

For every customer that orders online, if you entered an email address with your order, you should receive a confirmation email with your order number. You should also receive a confirmation email once it has shipped with your tracking number so you can track your package to see when it is scheduled to arrive. If you do not have an email address, please contact our dedicated customer service team at (877) 522-4854 and we will be happy to assist you.

I would like to return my product. Where should I send it?

Please see our return policy by clicking here.

What retailers stock MICRO Pedi?

Still have other questions?

Please call our Customer Care line at (877) 522-4854 and we will be happy to assist you.

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